Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.

At Flyway Brewing, our journey towards excellence begins with the meticulous selection of premium ingredients sourced from both local and international suppliers. From the finest malted barley to the fragrant hops and specialized yeast strains, each element is handpicked to create a harmonious blend of flavors in every single sip. Employing a combination of traditional brewing techniques and state-of-the-art technology, we maintain consistent taste profiles while preserving the distinctiveness of each brew. Whether you're a seasoned beer connoisseur or a casual drinker, our beers stand as a testament to the fusion of art and science that goes into every brew.

Our belief in the perfect harmony between great beer and delectable food motivates our team to craft an enticing menu that complements our handcrafted beers. Using only the freshest locally-sourced ingredients, our back-of-house skillfully prepares each dish with an emphasis on innovation. Whether you're enjoying a pint of our signature Bluewing or savoring one of our seasonal brews, our bites help you fill out the experience.

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